Terms & Conditions for SmartCall24
Last updated: June 27, 2026
These Terms & Conditions ("Terms") govern your access to and use of the SmartCall24 mobile application and related services ("the App" or "the Platform"), provided by SMARTCALL PRIVATE LIMITED ("we", "us", "our"). By downloading, registering for, or using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App.
1. Eligibility
The App is intended for users in India only and is an 18+ application.
You must be at least 18 years old and capable of forming a legally binding contract under the Indian Contract Act, 1872, to register for or use the App. When you register for the first time, you must confirm that you are at least 18 years old. If you do not provide this confirmation, you cannot create an account or use the App. We do not knowingly permit anyone under 18 to register, transact, or hold an in-app wallet. If we learn that a person under 18 has registered, we may suspend or close the account.
2. Your account
You register using your phone number and a one-time password (OTP). You are responsible for safeguarding access to your account and your device, and for all activity that occurs under your account. Notify us promptly at sales@smartcall24.com if you suspect any unauthorised use. You agree that the information you provide (including name, contact details, and addresses) is accurate and kept up to date. You may delete your account at any time as described in our Privacy Policy and our Account & Data Deletion page.
3. License to use the App
We grant you a personal, non-exclusive, non-transferable, revocable license to use the App for its intended personal, non-commercial purpose, subject to these Terms. You may not copy, modify, reverse-engineer, decompile, resell, or redistribute the App or attempt to gain unauthorised access to our systems, except to the extent permitted by law.
4. Products and services
4.1 Marketplace. SmartCall24 enables you to purchase consumer products and to submit paid service requests (such as ride booking, logistics, smart-home solutions, grocery assistance, ready-to-eat food, property services, scrap collection, and shopping assistance). Product and service availability, pricing, and descriptions may vary by location and may change at any time without notice.
4.2 How service requests work. When you submit and pay for a service request, our team or an authorised service partner may contact you to verify, schedule, and fulfil the request. Some services are performed by third-party service partners. While we take reasonable care in enabling these services, you acknowledge that certain services are provided by independent partners, and that timelines and outcomes may depend on factors outside our control.
4.3 Orders are an offer. Your placement of an order or service request is an offer to purchase. We may accept or decline any order or request — for example, where an item is unavailable, where there is a pricing or description error, or where we suspect fraud or misuse. If we decline after payment, the amount will be handled in accordance with Section 6.
5. Pricing and payments
Prices are shown in Indian Rupees (₹) and may include applicable taxes and delivery or service fees, as indicated at checkout. Payments and wallet top-ups are processed by our third-party payment processor, Razorpay. We do not store your full card, UPI, or bank credentials. Because SmartCall24 sells physical goods and real-world services, these payments are processed outside the app stores' in-app purchase systems, consistent with Google Play and Apple App Store policies.
6. In-app wallet
6.1 Loading the wallet. You may load money into your SmartCall24 wallet using our payment processor. The wallet is a closed-loop wallet: the balance can be spent only within the App to purchase products and book services offered on the Platform.
6.2 Cancellations are credited to the wallet. Where an order or service request is cancelled and a refund is due (see Section 7), the refund amount is credited to your in-app wallet, not returned to your original payment method.
6.3 No cash-out during normal use. During normal use of your account, wallet balance is not transferable, not redeemable for cash, and cannot be returned or withdrawn to your original payment source or bank account. Wallet balance carries no interest.
6.4 Use of balance. You are responsible for using your wallet balance within the App. We may reasonably suspend or limit wallet functionality where we detect fraud, misuse, or a violation of these Terms, or where required by law.
6.5 Remaining balance on account deletion. If you request deletion of your account while you still hold a wallet balance, you must provide valid bank account details so that we can transfer the remaining balance to you. Your account deletion cannot be completed until you provide these details and the transfer is arranged. If your wallet balance is zero, you may delete your account without this step. We may apply reasonable verification before making any transfer.
Note: The regulatory treatment of stored-value wallets in India may be affected by Reserve Bank of India (RBI) rules on Prepaid Payment Instruments. We recommend you confirm the regulatory status of the wallet with a qualified professional. These Terms do not constitute regulatory or legal advice.
7. Cancellations and refunds
Cancellation eligibility and any applicable cancellation window depend on the product or service and the stage of fulfilment, as indicated in the App at the time of your order. Where a cancellation is permitted and a refund is due, the refund is credited to your in-app wallet in accordance with Section 6.2 and is then usable for future purchases and bookings within the App. Refunds are not returned to the original payment method. Nothing in these Terms limits any non-excludable rights you may have under the Consumer Protection Act, 2019 or other applicable Indian law. Detailed cancellation and refund conditions, where applicable, are set out in our Refund & Cancellation Policy.
8. Acceptable use
You agree not to use the App to: break any law; place fraudulent, false, or abusive orders or service requests; impersonate any person; interfere with or disrupt the App or its security; or use the App other than for your own genuine personal use. We may suspend or terminate access where these Terms are violated.
9. Intellectual property
The App, its content, design, logos, and trademarks are owned by SMARTCALL PRIVATE LIMITED or its licensors and are protected by applicable laws. These Terms grant you no rights in our intellectual property except the limited license in Section 3.
10. Third-party services
The App relies on third-party services (including Razorpay for payments, Google Firebase for authentication, analytics, crash reporting, and notifications, and Amazon Web Services for hosting). Your use of features powered by these providers may also be subject to their terms and policies. We are not responsible for the acts or omissions of independent third parties except as required by law.
11. Disclaimers
The App is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the App will be uninterrupted, error-free, or secure, or that products and services will always be available. The App does not provide financial, legal, or professional advice.
12. Limitation of liability
To the maximum extent permitted by law, SMARTCALL PRIVATE LIMITED and its directors, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or relating to your use of (or inability to use) the App. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
13. Indemnity
You agree to indemnify and hold harmless SMARTCALL PRIVATE LIMITED from any claims, losses, or expenses arising out of your breach of these Terms or your misuse of the App, to the extent permitted by law.
14. Suspension and termination
We may suspend or terminate your access to the App, with or without notice, if you breach these Terms, if we suspect fraud or misuse, or as required by law. You may stop using the App and delete your account at any time. Sections that by their nature should survive termination (including Sections 6.3, 9, 11, 12, 13, and 15) will survive.
15. Governing law and jurisdiction
These Terms are governed by the laws of India. Subject to any non-excludable consumer rights, you agree that the courts at Alwar, Rajasthan shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the App.
16. Changes to these Terms
We may update these Terms from time to time. We will post the updated Terms in the App with a revised "Last updated" date, and, where appropriate, notify you. Your continued use of the App after changes take effect means you accept the revised Terms.
17. Contact
Questions about these Terms:
SMARTCALL PRIVATE LIMITED Email: sales@smartcall24.com Address: S-105, Plot No.-02 B.S., Bhiwadi Colony, Tijara, R.H.B. Bhiwadi, Tijara, Alwar – 301019, Rajasthan, India Website: https://www.smartcall24.com
